994bet Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how 994bet ("we", "us", "our") collects, uses, stores, and protects personal data relating to individuals ("you", "the Player") who access or use the 994bet online betting and casino platform at https://994bet.pro. This Policy applies to all data collected through the platform, including data provided at registration, during gameplay, via customer support communications, and through automated technical systems.

994bet is committed to handling all personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We recognise the sensitivity of financial and identity data, and we apply strict security controls to protect that information at all times. Our platform is specifically designed to serve players in Bangladesh — including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and this Policy reflects the expectations and rights of that audience.

2 Data Controller

The data controller for all personal information processed through the 994bet platform is the 994bet platform operator. For all data-related enquiries, corrections, or deletion requests, please contact us at: [email protected] (plain text — not a clickable link). Our customer support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6).

3 What Personal Data We Collect

994bet collects only the personal data that is necessary to deliver a safe, functional, and legally compliant online betting and casino service. The categories of personal data we may collect are as follows:

4 How We Collect Your Data

994bet collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or responding to surveys or promotions.
• Automated collection: Technical data gathered automatically via cookies, web beacons, server logs, and session tracking technologies when you browse or interact with the platform.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners when a deposit or withdrawal is processed. We do not receive your full wallet PIN or bank password from these providers — only transaction confirmation references.
• Identity verification partners: Where applicable, data returned by KYC verification service providers in response to document authentication requests.
• Fraud prevention systems: Risk signals and device fingerprint data generated by automated fraud detection tools operating in the background during account registration and login events.

5 Purposes and Legal Basis for Processing

5.1 Contract Performance

The primary legal basis for most of our data processing activities is the performance of the contractual relationship between you and 994bet. We process your identity, contact, account, financial, and gaming activity data because it is necessary to deliver the services you have registered for — including account management, bet settlement, payment processing, and customer support.

5.2 Legal Obligation

994bet processes certain data — particularly identity and financial data — because we are legally required to do so. This includes obligations relating to anti-money laundering (AML) controls, know-your-customer (KYC) verification, fraud prevention, and record-keeping requirements under applicable international online gaming regulations.

5.3 Legitimate Interests

We process technical data, login records, and communications data on the basis of our legitimate interests in operating a secure, stable, and abuse-resistant platform. This includes fraud detection, account security monitoring, platform performance optimisation, and responsible gaming compliance monitoring.

5.4 Consent

Where we send you promotional communications about bonuses, special offers, or new game launches, we do so on the basis of your consent at registration. You may withdraw consent for marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

6 How We Use Your Data

Your personal data is used by 994bet strictly for the following purposes:

• Creating and managing your player account on the 994bet platform.
• Verifying your identity and age (21+ requirement) through the KYC process.
• Processing deposits via bKash, Nagad, Rocket, and other accepted BDT payment methods.
• Processing withdrawal requests to your verified payment method.
• Settling bets and awarding winnings across sports betting, live casino, slots, and crash game markets.
• Delivering customer support assistance and resolving account disputes.
• Sending account-related communications such as deposit confirmations, withdrawal status updates, and security alerts.
• Detecting and preventing fraudulent activity, money laundering, bonus abuse, and multi-accounting.
• Monitoring for responsible gaming concerns and applying protective tools where self-exclusion or limits have been requested.
• Improving platform performance, identifying technical errors, and optimising the mobile user experience for Bangladeshi players.
• Sending promotional communications about 994bet bonuses, tournaments, and seasonal offers — only where you have consented.
• Complying with applicable legal obligations including AML and KYC regulatory requirements.

7 Cookies and Tracking Technologies

7.1 What We Use

994bet uses cookies and similar tracking technologies to maintain your session state, recognise returning players, and gather anonymous usage analytics. Cookies are small text files stored on your device when you access the platform.

7.2 Types of Cookies

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during an active session. Disabling essential cookies will prevent the platform from working correctly.
• Analytics cookies: Used to measure page load performance, navigation flow, and feature usage on an anonymised basis. This helps us improve the mobile experience for players in Bangladesh.
• Security cookies: Used by our fraud detection systems to identify unusual login patterns and protect your account from unauthorised access.

994bet does not use third-party advertising or retargeting cookies. We do not share cookie data with external marketing networks or social media platforms.

7.3 Managing Cookies

You may configure your mobile browser or device settings to restrict or delete cookies at any time. Please note that disabling essential cookies will affect your ability to log in and use the platform. 994bet does not currently support a cookie preference centre on the mobile platform; managing cookies must be done via your device browser settings.

8 Data Sharing and Third Parties

994bet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners receive only the transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• KYC and identity verification providers: Where we engage a third-party verification service to authenticate identity documents, your submitted document data is shared solely for that verification purpose and is not retained by the provider beyond the verification window.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers to deliver game content. They do not receive your name, phone number, or payment details.
• Fraud prevention partners: Automated fraud detection services may process technical data (IP address, device fingerprint) to generate risk scores. No personally identifiable financial data is shared for this purpose.
• Legal and regulatory authorities: We may be required to disclose your data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally compelled to do so. We will notify you of such disclosures where legally permitted.

9 Data Retention

994bet retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention obligations imposed by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account being open and active on the platform.
• Transaction and betting records: Retained for a minimum of 5 years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the date of verification, whichever is later.
• Customer support records: Retained for 2 years following the resolution of the relevant support interaction.
• Technical and analytics data: Retained in anonymised, aggregated form for up to 12 months; individual-level technical logs are deleted after 90 days.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10 Data Security

994bet employs a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• All data transmitted between your device and the 994bet platform is encrypted using SSL/TLS protocols. The padlock icon in your browser address bar confirms an active secure connection.
• Player passwords are stored in an irreversibly hashed format. 994bet staff cannot view your password — only you know it.
• Payment and financial data is handled exclusively through encrypted channels. Full wallet numbers and bank account details are masked in our internal systems after initial verification.
• Access to player data within 994bet's internal systems is restricted on a strictly need-to-know basis. Staff access is logged and audited.
• Our platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

While 994bet applies rigorous security practices, no online system can provide an absolute guarantee against all cyber threats. Players are encouraged to use strong, unique passwords for their 994bet accounts and to contact support immediately if they suspect any unauthorised activity.

11 Your Data Rights

As a 994bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: You may request a copy of all personal data that 994bet holds about you. We will respond within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Name and date-of-birth corrections require supporting identity documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9 above).
• Right to restrict processing: You may request that we restrict processing of your data in certain circumstances, such as while a dispute over data accuracy is being resolved.
• Right to data portability: You may request your account and transaction data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12 Children and Minors

The 994bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, the account will be immediately suspended, all data will be reviewed, and the account will be closed in accordance with our Terms & Conditions. If you believe that a minor has registered on the platform, please notify us immediately at [email protected].

13 Changes to This Privacy Policy

994bet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, a notice will be posted on the platform and the "Last Updated" date at the top of this document will be revised. Your continued use of the 994bet platform following the publication of an updated Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 994bet data team directly. We are available around the clock and aim to respond to all data-related requests within 2 business days (Bangladesh Standard Time, UTC+6). Contact: [email protected] (plain text — not a clickable link).